PRIVACY & COOKIE POLICY

This Privacy and Cookies Policy relates to all data collection and data processing of Aqua Travel Clinic through the aquatravelclinic.com website and its booking system.

For the purposes of this Privacy Statement Policy any reference to “Aqua Travel Clinic” (or “our” or “us” or “we”) shall mean Aqua Travel Clinic.

This Privacy Statement Policy describes how Aqua Travel Clinic collects, uses and safeguards the personal information you provide, it is subject to change at any point.

It also describes your choices regarding the use, access and deletion of your personal information.

If you think that Aqua Travel Clinic is not abiding by our Privacy Statement Policy, you should first contact our data controller to voice your concerns here: sanjay@aquapharmacy.com

If you have made a booking with Aqua Travel Clinic and wish us to delete any personal information provided through the website booking system, please contact our data controller: sanjay@aquapharmacy.com

HOW YOUR PERSONAL DATA IS COLLECTED

ONLINE BOOKING FORM

The online booking form on our website collects your personal information so we may process your appointment with us. We need to collect the following information:

  • Name
  • Date of birth
  • Email address
  • Mobile number
  • Gender
  • Country to be visited

AFTER YOUR APPOINTMENT

Once you have come in for your appointment, we also collect the following information which is stored in our website database:

  • Consultation number
  • Consultation date
  • Vaccines received
  • Amount Paid

Aqua Travel Clinic does NOT use any of your personal data collected through the booking system for marketing lists. Aqua Travel Clinic does NOT share, sell, copy, distribute your information to any 3rd party in any way and security measures have been put in place to minimise the risk of your data being stolen.

HOW YOUR PERSONAL DATA IS TRANSMITTED AND STORED

Aqua Travel Clinic has appropriate security measures in place to protect against the loss, misuse and alteration of the personal information it processes. When the booking system is filled in and sent through a browser, Secure Socket Layer (SSL) technology protects information by way of server authentication and data encryption between the website and server to prevent data from being intercepted. The lock icon is visible next to our website address in the browser.

However, no method of transmission over the internet is 100% secure, therefore we cannot guarantee absolute security.

ACCESS TO YOUR PERSONAL INFORMATION

We acknowledge that individuals have the right to access their own personal information at anytime. Any individual that wants to either access, correct, amend or delete their personal information should make contact to Data Controller of Aqua Travel Clinic, sanjay@aquapharmacy.com at no cost to the individual, we will respond within 14 days.

DATA RETENTION

We may retain your information for as long as you are a customer or patient of Aqua Travel Clinic or as needed to provide you with our services.

INFORMATION ABOUT OUR USE OF COOKIES

Aqua Travel Clinic use Google Analytics to analyse and track visits to our website for internal use, no information is shared to 3rd parties. A cookie is placed on the users browser to help track the following data points: which pages are viewed, how long a user stays on the site, whether or not a booking is made.

The IP addresses recorded help define broad demographic information. These data points are used by Aqua Travel Clinic to help understand which services are most popular, how we can provide a better service and to help focus our marketing activities. The IP addresses are not linked to personally identifiable information.

COOKIE OPT-OUT

You may delete and block all cookies from our website, but parts of the website may not then work. To opt out of being tracked by Google Analytics across our website visit https://tools.google.com/dlpage/gaoptout

HOW YOUR PERSONAL INFORMATION IS USED BY US

Aqua Travel Clinic uses your personal details for the purposes of providing an appointment our clinic. In providing this service we promise to use your data in accordance with the General Data Protection Regulation (GDPR). We will never sell, rent, share your data to other organisations. We may be required to disclose personal data in relation to lawful requests by the police or law enforcement agencies.

YOUR INDIVIDUAL RIGHTS

Individuals have the right to be forgotton. If an individual makes a written request to be forgotten, we must remove all data from our databases, which processes are handled by our data controller. We will inform the individual once complete.

The GDPR includes the following rights for individuals:

  • Right to erasure (the “right to be forgotten”)
  • Right of access
  • Right of rectification
  • The right to restrict processing
  • Notifying third parties regarding rectification, erasure or restriction
  • Right to object to processing
  • Right to object to processing for the purposes of direct marketing
  • Right to object to processing for scientific, historical or statistical purposes
  • Right to not be evaluated on the basis of automated processing

ERASURE

Aqua Travel Clinic will be unable to erasure client medical records, which are required as evidence of our clinical practice.

Aqua Travel Clinic will look at feasibility of removing records from “live” system to an archived system.

We will however, be able to delete individuals personal data from any email correspondence, booking and contact form data such as name, email, phone, date od birth, vaccine history.

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